Contact Catch a Plane Guide
The fastest way to reach Catch a Plane Guide is email: wuzhihun_shen@outlook.com.
What to send
| Topic | Include |
|---|---|
| A fact is wrong | The page URL, what it says, and what you see in game |
| A pass changed price | The pass name and the Robux price currently shown |
| A code works or has died | Which code, and what the game returned when you redeemed it |
| A takedown request | The page URL and the material you own |
| A typo or broken link | The page URL and the sentence or link |
Screenshots help, especially for prices and pass names — a screenshot of the store page settles most corrections in one email.
What this site cannot help with
- Account or purchase problems. Roblox Support handles those, not a fan site.
- Restoring lost items or currency. Same answer: Roblox Support.
- Refunds for game passes. Only Roblox can process those.
- Reporting a player or an exploiter. Use Roblox's own reporting tools, which route to the platform's moderation.
Catch a Plane Guide is not run by the developer, so nothing sent here reaches Oi_iO or Roblox as a support ticket.
Response time
Corrections to prices, dates and codes are handled first, usually within a couple of days. Suggestions for new pages are read but answered slowly, because the site only adds a page when there is something verifiable to put on it.
Before you write
Two quick checks save a round trip:
- Is the page carrying a recent check date? Each guide shows when it was last verified. If the date is this week and you are seeing a different number, that is worth reporting.
- Is what you are seeing a live change? A pass that has just been added may not be on the site yet; the update log says which build the site is written against.
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